Question 1

What do I need to get started?

Accepted Answer

Just a 3D model of your product in any common format — GLB, FBX, OBJ, or STL. Upload it, and our AI handles the rest: identifying components, generating documentation, and preparing everything for deployment. No special hardware or 3D expertise required.

Question 2

Do I need 3D modeling or coding experience?

Accepted Answer

Not at all. If you already have a 3D model of your product, the platform does the heavy lifting. AI identifies and documents every component, organizes them into functional groups, and builds the interactive experience for you. You just review, refine, and publish.

Question 3

What happens after I upload my model?

Accepted Answer

The AI analyzes your model, identifies every component, flags duplicates to reduce processing cost, and generates names, descriptions, and functional groupings automatically. From there you can create animations, build guided tours, customize materials, and deploy a live AI-powered digital twin — all from one guided workflow.

Question 4

What can the published digital twin actually do?

Accepted Answer

Your digital twin is powered by an AI agent that can answer customer questions, walk users through repairs and assembly, demonstrate product features, guide purchasing decisions, and play animations on demand. It works for sales, support, training, and field service — all from a single published experience.

Question 5

What 3D file formats are supported?

Accepted Answer

We support GLB, GLTF, FBX, OBJ, and STL files, as well as ZIP and RAR archives containing models. The platform handles format conversion automatically, including Draco-compressed files. If you can export it from your CAD or 3D tool, chances are we can work with it.

Question 6

How long does it take to go from upload to live?

Accepted Answer

Most scenes go from upload to published digital twin in under an hour. The AI analysis runs in minutes, and the guided workflow handles documentation, grouping, and deployment step by step. Complex models with hundreds of components take a bit longer, but the process is the same.

Question 7

What kind of analytics do I get?

Accepted Answer

Full spatial analytics across every published scene: session counts, device breakdowns, duration distributions, component-level attention tracking, AI-classified conversation topics, tour completion funnels, and complete session replay in 3D. You see exactly how customers are engaging with your product and what they care about most.

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